Shipping police
We ship our exclusive designer pieces crafted by Mexican artisans both nationally and internationally. Shipping times may vary depending on the location, but generally, domestic orders are processed and shipped within 2-3 business days, while international orders may take between 5-10 business days.
Shipping costs are calculated at checkout and vary based on the recipient's location. We offer free shipping for domestic orders exceeding a certain amount. International customers are responsible for any applicable customs fee or import tax.
Return police
We accept returns within 14 days of receiving the product. Items must be in their original, unused condition. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
Return Process
1. Contact our customer service team to obtain a return authorization number.
2. Pack the item securely along with the original invoice and return authorization number.
3. Ship the package to the address provided by our customer service team. Custom-made pieces
Refunds
Once we receive and verify the return, we will process the refund within 5 business days. The refund will be issued through the original payment method.
Payment police
At BAMBALINA, we strive to make your shopping experience as seamless as possible. For your convenience, we accept various payment methods, including major credit cards and debit cards. All transactions are processed securely through our encrypted payment gateway to ensure the utmost protection of your financial information. Please note that prices on our site are listed in MXN pesos. International customers may be subject to additional currency conversion fees. We take pride in our commitment to providing authentic Mexican handcrafted products, and your satisfaction is our priority. If you have any questions or concerns regarding payments, feel free to contact our customer support team for assistance. Thank you for choosing BAMBALINA for your Mexican artisanal treasures!